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Online Customer Support Software

Published 01/02/2011 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

TeamSupport gives businesses a web based solution for handling customer inquiries and issues. Many tools are available to help users improve their customer satisfaction ratings. User scan utilize an optional live chat for flexible communication options. TeamSupport also gives users the option of offering a support portal to customers. Through the portal, clients can submit tickets, view ticket history, and provide additional information to an existing ticket. They can maintain a contact database, public knowledge database, web conversations and much more. Using TeamSupport, businesses can manage customer tickets and provide better service with maximum accessibility on the internet.

TeamSupport screenshot
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What is the history and popularity of the app?

TeamSupport was founded in 2008. The team is currently based in Dallas, Texas and includes CEO Robert C. Johnson, COO and Vice President of Sales Eric Harrington and CTO Kevin Jones. TeamSupport was created to provide the basic functions of customer service along with other helpful features that allow users to manage their customer issues easily.

What are the differences to other apps?

TeamSupport provides many services, but none of these are truly unique. Many other applications offer similar collections of features that help users manage customer issues. There is a good reason that these features are found in many different applications: it is because they work well. TeamSupport offers a good value to its users because it brings together all the basic elements and a few extras to help them stay organized and increase customer satisfaction through fast ticket responses and issue resolution.

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How does the web app look and feel to use?

TeamSupport welcomes users with a simple, attractive layout that features mostly shades of blue with a white background. Hints of gold and green are thrown in as well as seasonal graphics during the right times of the year. A row of navigational tabs across the top of the homepage help users navigate easily. The actual tools are equally as well organized, using color icons and logical layouts to simplify customer support.

How does the registration process work?

A new visitor can begin the registration process by clicking on the gold “Click for 14 day free trial” button at the top, right hand corner of the homepage. This takes the user to the registration form, which asks for a first and last name, email address, company name, phone number, TeamSupport version preference, password, primary interest in TeamSupport, number of potential seats needed and desired evaluation process After entering the information, the user can click the terms of service agreement box and submit the information. Users are given access to a free 14 day trial that does not require any billing information. Once the trial is up, the user will be asked to supply credit card information and choose a TeamSupport plan.

What does it cost to use the application?

Users can choose from three TeamSupport packages. The first is the Express membership which costs about $15 per user per month. This plan offers service for small support teams. The mid range plan is the Support Desk membership which costs about $25 per user per month. This plan is designed for end user support or internal help desk services. The high end plan is the Enterprise which costs about $35 per user per month. This plan is intended for companies who need product development, customer support and product management features.

Who would you recommend the application to?

TeamSupport is an easy customer support solution that is ideal for small to medium size businesses. The three plans are affordable, although sizable teams may get a bit pricy with the per user charge each month.

  • Offer live chat options to provide better service to customers
  • Set up a customer support portal for ticket submission and management
  • Maintain a knowledge and customer contact database
  • Review ticket history and audit trails
  • Attach files, including screenshots, diagrams and logs

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TeamSupport pricing

Cheapest plan (per month) : $15.00
Most expensive plan (per month) : $35.00




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